Frequently Asked Questions

Shipping

How long does delivery take?
Standard delivery takes 5 to 7 business days. You will receive a tracking link by email after dispatch.

Do you ship worldwide?
Yes. Available methods and the exact shipping cost appear at checkout.

Returns

What is the return window?
You may request a return within 30 days of receiving your order. The item must meet the conditions in our Refund Policy.

How do I start a return?
Email hello@ladybrugman.com with your order number.

Orders

Can I change or cancel an order?
Contact us as soon as possible. We will try to help before dispatch.

Bags and sizing

Where can I find a bag's size?
Check the product description and our Bag Size Guide. Dimensions are listed only when verified.

Need help?
Email hello@ladybrugman.com.